Information about the company “Your Exchange Support Center”
“Your Exchange Support Center” – withdrawal of funds from brokerage and cryptocurrency exchanges
The company “Your Exchange Support Center” specializes in withdrawing illegally appropriated trader investments and funds from wallets on cryptocurrency exchanges using the traditional chargeback method.
History and team
The organization has been operating for over three years. The founders remain in the shadows, their identity is not disclosed. There is no information about the company’s leaders on the website. The main motive for creating the center is to deceive employees of dishonest brokers.
The company does not have an office, all operations are conducted online. Contact is provided via email and special feedback forms.
Workflow
The cost of services and the percentage of the transaction are not specified on the website. To obtain information about prices, you need to contact via email or fill out a form on the website. It may be necessary to make a prepayment before starting the chargeback process, but the conditions for refunding the prepayment are unclear.
To receive assistance, the client needs to fill out a form on the website, describing the problem and providing contact information. It is assumed that company employees will contact the client.
Free consultation is available on the main page of the website.
Investment return procedure
- The company’s lawyers prepare a statement and contact the client’s bank.
- The international payment system verifies the chargeback and forwards the documents to the broker’s bank.
- The acquiring bank sends claims to the broker, who may challenge the chargeback within 30 days.
- If the broker admits fault, they return the money to the client.
The time frame of the process is not defined, and there is no guarantee of a successful outcome.
Advantages and disadvantages
The company works with various brokerage firms, including foreign ones, and serves all clients regardless of the amount. Over 8,000 clients have been served during its operation. Reviews from some of them are available on the website.
Despite the significant number of clients, the company remains relatively unknown on the internet. There are also few reviews. Information about the company and its team is kept secret, and contact is only made through a feedback form or email.
“Your Exchange Support Center” positions itself as a leader in the field of fund withdrawals from exchanges and crypto platforms, but no confirmation of this fact has been found in open sources.