Information about the company Farwinz
What is Farwinz?
Farwinz is an organization specializing in recovering funds stolen by fraudulent brokers. The company offers chargeback services worldwide. Its office is located in Moscow at Presnenskaya Embankment, Building 12, Tower “Federation-Vostok”, 10th floor, office 107.
History of the company Farwinz and its employees
Farwinz was founded 10 years ago by Viktor Vasilyevich Chalym. The company’s team consists of specialists in banking, lawyers, and insurance experts. The total number of employees is six:
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Elena Alexandrovna Abramova,
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Igor Nikolaevich Samoylenko,
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Natalya Vladimirovna Morozova,
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Andrey Nikolaevich Chernyshev,
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Sergey Igorevich Nikityuk,
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Dmitry Alexeevich Demchuk.
Farwinz is also actively present on social networks such as Facebook, Odnoklassniki, Twitter, and Instagram.
Principle of operation of Farwinz
The company provides its chargeback services for a certain fee, which can be a percentage of the refund amount or a fixed price. Preliminary payment is required from the client, but specific payment terms are not disclosed on the official website. Farwinz does not promise to refund the prepayment in case of an unsuccessful outcome.
The chargeback process with Farwinz
The client needs to fill out several forms on the company’s website, providing their personal information: full name, email, phone number, Skype, and submit the form. Farwinz employees promise to contact the client within 10 minutes of receiving the application. The first consultation is provided free of charge.
The further work algorithm includes:
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analysis of the situation and assessment of the chances of a successful outcome,
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conclusion of a contract with the client,
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provision of necessary documents to confirm the transaction and broker’s fraudulent actions,
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initiation of the chargeback procedure.
The client needs to provide a number of documents, including payment receipts, bank statements, a description of the situation, and correspondence with the broker.
The chargeback process in detail
Farwinz prepares a set of evidence and a statement, which are handed over to the client’s bank. After the bank reviews the case, the documents are forwarded to the international payment system. The case is then studied by the IPS and an appeal to the broker’s bank may lead to arbitration.
The company promises to support the client at all stages of the chargeback process. The maximum review period is 60 days, and in case of arbitration, it is 90 days.
Advantages and disadvantages of Farwinz
Farwinz claims to be able to recover traders’ investments from all brokers and acts quickly. The company’s employees are presented as professionals, and the company itself as an expert in its field. However, Farwinz does not specify its guarantees. The website states that only 96.3% of clients have received their money back, leaving questions unanswered.
Reviews on the company’s official website and on the internet differ – on the website, all clients are satisfied, but there are reviews online stating that clients were ultimately dissatisfied.