Information about Spectrum Company
Spectrum – a company specializing in recovering money from fraudulent brokers. It is a leader in this field and has its head office in the UK, as well as an office in Tallinn, Estonia. The addresses of all offices are listed on the official website under the “Contacts” section. The company has been successfully operating since 2013, providing its services in the CIS countries and Europe, holding the appropriate license. The company’s team consists of eight specialists, including lawyers, financial experts, insurance specialists, and international ombudsmen.
Company Statistics
- The company has been successfully operating for 7 years.
- Over 8,000 clients have entrusted Spectrum with the return of their funds.
- The total amount of money recovered from brokers exceeds one million euros.
- The success rate of chargebacks conducted is 87%.
Process of Spectrum Company’s Work
To receive assistance, a client needs to leave a request for a callback on the company’s official website. To do this, fill out the form on the main page, providing your name, email address, and contact phone number. Manager consultation is provided free of charge. You can also contact consultants using the phone numbers listed in the “Contacts” section or via email.
Money Refund Procedure
The company’s specialists carry out money refunds through the chargeback procedure, which includes several stages:
- Preparation of a transaction dispute application, which is sent to the client’s bank in Russian and English.
- Similar applications are sent to the broker, bank, and financial regulator if the broker is licensed.
- Documents are sent to the international payment system.
- If the broker agrees with the client’s claims, the refund is processed promptly.
- If the broker disagrees, the dispute is resolved by an arbitration court.
The client must provide evidence of the transaction and preferably screenshots of correspondence with the broker. A calculator for calculating the probability of a refund is available on the website.
Situations to Contact Spectrum
- Inability to withdraw money from a broker.
- Payment for a service that was not performed or not fully performed.
- Payment for a product that was not delivered.
- Issues with an ATM, money deducted without cash withdrawal.
- Double debiting of funds from the account.
- Unauthorized card charges and other cases.
Service Payment
Payment for services is made after the successful completion of the chargeback procedure. Prepayment is not required, as indicated on the website. The amount of compensation is not disclosed. The time frame for conducting a chargeback is not specified, but it is emphasized that quick initiation increases the chances of a refund.
Conclusion
Deciding to collaborate with the chargeback company Spectrum requires careful consideration. It is recommended to read reviews online and obtain an expert assessment of the company’s reliability.